Frequently Asked Questions
Click on question to reveal the answer.
| 1. I help run a church bookstore. Do you offer discounts for resellers on this web site? |
| Yes. If you are a reseller and are an existing or new customer, we have a limited number of discounts available to you. [For existing bookstore customers who have not ordered online before, these are the same discounts you have been receiving. Before placing your first order online please email us in order to receive the discounts.] Here is how to set up a bookstore discount account:
- Make an account for your bookstore
- Send us an email (you can use the Contact Us link on the Store page) requesting bookstore account privileges for the account you set up. Do not put items in your Shopping Cart until you hear back from us
- We will flag your account for bookstore discounts and send you an email. The next time you log on you will see the bookstore discount prices
Please note:
- Existing bookstore customers who have not yet ordered online are also asked to make an account on this website and email us first before making an order
- You will see a special message on the Home page of this site indicating your bookstore discount status
- The discounts are listed in a schedule available on request
- The discounts apply only for items to be resold at a bookstore. For other purchases, please use another account
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| last updated - 2012-07-09 08:38:01 |
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| 2. I have ordered from the Monastery for some time and have an account number. Can I use it on the web site to order and be billed? |
| No. All web orders must be prepaid by credit card or PayPal. We still accept orders by phone (see our contact page). |
| last updated - 2021-08-09 12:38:00 |
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| 3. How do I use PayPal? |
| PayPal only works if you have already set up an account with PayPal. What should happen is this:
- Choose PayPal and check out
- Get redirected to the PayPal site, where you log in with your PayPal username and password
- Approve the amount to be paid
- Get redirected back to our site and finish the checkout process
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| last updated - 2009-10-30 10:01:48 |
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| 4. How can I find out what icons are available in wallet size (2-½ x 3-½ inches)? |
| Type the word wallet in the Quick Find box. Press enter, and you will see a list of the wallet size icons we have available. |
| last updated - 2009-03-20 22:06:53 |
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| 5. Are all of the icons in stock? |
| Yes and no. The 8 x 10 size is our "regular" size. We endeavor to keep this size in stock at all times. Nearly all of the 8 x 10 icons are ready to ship or about ready to ship. Other sizes (enlargements or reductions) are made to order and usually take about a month to complete. |
| last updated - 2009-03-23 07:51:30 |
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| 6. Are your icons blessed before being sold? |
| No. We have no blessing service for the icons we sell. Many maintain, as do we, that the icon is sanctified already by virtue of the holy image portrayed; and of course, blessings are never sold. In some traditions, a prayer is said with sprinkling of Holy Water, in others the icons are placed in the altar for 40 days. |
| last updated - 2009-03-27 10:56:49 |
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| 7. I received my order and noticed several icons were not 8 x 10 inches. Why does the web site say "8 x 10" and the width of the icons I received is less than that? |
| As is noted in several places, the "8 x 10" designation is only approximate. The dimensions of the hand-painted icons from which the reproductions are made vary. We use one dimension, the height (10 inches) for consistency and let the other dimension (the width) fall where it may. Most of the regular size icons we sell are about 8 x 10 inches, hence the designation. |
| last updated - 2009-03-20 17:06:07 |
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